TriageHere's what Triage looks like
for your workflow.
Weekly Ticket Volume
Across 2 locations — orders + remakes, every lane tracked.
Hours Saved / Week
vs. unmanaged email threads
Monthly Hours Recovered
That's ~14 full workdays back per month.
No form. Click lands you in a pre-seeded sandbox with your estimated volume.
Every order, every status,
one clean view.
No more tabbing between Essilor, Hoya, and your inbox. Triage pulls every ticket into four lanes your whole team can see.
VSP auth code bounced — plan mismatch
Frame sent to wrong lab location
AR coating defect — rainbow haze, right lens
Progressive add power incorrect — 2nd remake
Lenses ready — patient unreachable for 3 days
EyeMed claim submitted — awaiting patient confirm
Polycarbonate scratch-coat upgrade approved
Remake complete — QC passed, ready to dispense
Showing 8 of 47 active tickets across 2 locations
Explore the full demoYour inbox isn't a help desk.
Triage is.
RE: RE: RE: Order #88241 — Status?
Hi, I've forwarded your inquiry to the lab team. They'll respond within 2-3 business days...
FWD: Remake Request — Nambiar P.
Please see below. The original order was placed on the 14th and we're still waiting for...
Where is Tillman's order??
He's been waiting 3 weeks. I need an update NOW. Can someone please check with the lab and...
RE: AR Defect — Kwan order
We've received the returned lens. Our QC team is reviewing. Estimated turnaround is 5-7 business...
RE: RE: Okafor frame routing issue
I already emailed the lab twice. They keep saying it's at the other location. Can you call them...
⚠ 3 orders with no status update in 48+ hours
AR coating defect — Kwan, D.
Shamir · Deborah Kwan · High Priority
Resolution
2d 1h 54m
Activity Timeline
Ticket opened — AR coating defect reported
Lens returned to Shamir — remake submitted via portal
Lab confirmed receipt — QC in progress
Remake complete — passed QC inspection
Patient notified via SMS — pickup scheduled
✓ Patient notified · No email threads · Full audit trail preserved
Numbers that matter
on Monday morning.
Benchmarks from optometry practices using Triage for 90+ days. Measured against their own baseline.
Faster Average Resolution
Compared to email-based tracking across 40+ practices
Avg. Resolution Time
For standard remake requests — down from 3.1 days via email
First-Contact Resolution
Tickets resolved without follow-up email chains
Time Saved Per Order
Per lens order, per coordinator, per day — at every location
"Friday used to mean an inbox full of unresolved order threads. Now I open Triage on Monday and the queue is actually manageable. It's like someone cleaned the instrument tray over the weekend."
Kelsey Carmichael
Practice Manager · Lakeview Family Eyecare · 3 locations
Locations managed
3
Weekly tickets handled
120+
Hours recovered / month
38 hrs